OUR PROCESS

Plan Your Next Project

Expert planning. Thoughtful engineering. Passionate construction. All of these things are needed to help deliver the best experience to all of our customers. Whether it's being guided through our showroom by a dedicated salesperson, you welcoming one of our technicians into your home for an in-person consultation, or carefully planning, engineering, and construction of your custom smart home solution, we take pride in providing the best service possible. From start to finish, you can expect nothing but an exceptional experience from all of us at Intuitive AV every time.

Consultation

We have consultants available to visit your home to evaluate your proposed entertainment area and to make recommendations on home entertainment products and/or custom installation solutions. Call or visit our showroom to setup your in-home consultation. We will work with you to come up with a date and time that works with your busy schedule. We want your input so that we can come up with a custom installation that fits your needs, lifestyle and budget.

System Design & Engineering

After we’ve met with you, we will go to work designing technology systems for your home or business that address your needs and do so within budget. During this step, we create a comprehensive design that includes a scope of work, detailed proposal, rough-in plan, and other schematics needed. Through this process, we are often collaborating with your builder and other trades to ensure the design incorporates the latest information and to give the other trades anything they require to complete their work as well.

Lighting Design

Our in-house lighting experts will create an efficient and elegant lighting solution that illuminates your space for function and aesthetics. We consult and collaborate with architects, engineers, interior designers and general contractors. You’ll receive documentation for fixture specifications, placement, and electrical plans. Combining our technical acumen and sensitive design techniques the light will beautifully elevate the experience of your space. During post-installation we focus and aim fixtures to optimize how light strikes objects and surfaces.

Project Management

A smart technology project takes effective planning, organizing, and allocating resources to make sure it’s completed on time and with the desired result at fit and finish. Additionally, procedures and protocols need to be met and unforeseen problems should be resolved quickly. Our dedicated project managers oversee all details and consistently communicate with the contractor, subcontractors and owner. Job sites are dynamic with many moving parts and having a solid, experienced person responsible to bring it altogether makes all the difference. Given the multi-faceted nature of integrating different sub-systems from audio/video, lighting control, climate, security, networking, and we take a proactive approach and over-communicate every step of the way.

Installation

A defined scope, a thoughtful design, documentation — none of these things create that wow moment in your new smart home or business without the wonderful work of our installation team. Our technicians have years of technical training, installation and troubleshooting experience. Years spent honing their craft, attention to detail, and a commitment to flawless execution is what allows us to deliver on best in class systems for our clients.

Programming

The finishing touch to the commissioning of a system is programming the interfaces our clients will be using to control everything we’ve installed. This can range from keypads, to remotes, to iPad apps and everything in-between. Our talented programmers are excellent when it comes to taking these systems and disparate products and rolling their control into one easy to use app or handheld remote and they are constantly innovating — figuring out more ways to improve the user experience.

Service & Support

With technology changing so rapidly, it’s important to choose a provider that can not only help you with effectively identifying your needs today, but a provider that will also be there to offer exceptional service and support for the life of your purchase. Our team values your business and will be here to help answer any questions that you have about your new system or to recommend upgrades as technology changes to your existing setup. Count on us to be your technology experts!